Welch-allyn CSK Software Install Guide - Installation Guide Instrukcja Użytkownika Pobierz pdf (Strona 44)

40 Troubleshooting Welch Allyn Connex CSK software

Conditions (continued) Causes (continued) Actions (continued)

6. Test send failed -

removable media

Connectivity software not installed. Install Server Connectivity option on the server containing the database.

Client software is not installed on

the computer intended to be the

transfer station.

Install the Client software option on the computer intended to be the

transfer station.

Tests not on removable media. Refer to the device’s directions for use for details on sending tests to

memory card.

File Importer is configured for

“Auto,” but it ignores drives A and B.

Set File Importer to select the proper external media drive.

File Importer reports a failure. Verify that client and server have connectivity and that CPSAPI is running,

then retry: Right-click the File Importer tray icon, select “Import Failures,”

select the failed file(s), and press Retry.

File Importer has been manually

disabled.

Right-click the File Importer tray icon, and uncheck the “Disable” menu.

Windows Vista operating system did

not retrieve FileImporter.log for

viewing.

Go to C:\Program Files\Welch Allyn\File Importer, and press Compatibility

Files. Double-click FileImporter.log, or open it in Notepad. Review the log to

see which tests were imported successfully and which, if any, were not.

The server IP address has changed. See “Reassigning a server IP address” on page 37.

7. CPWS patient

number has

.SUSPECT appended

to the patient number

The CP 200 patient-match criteria is

only partially satisfied.

See “Configuring the CP 200 patient-match criteria (resolving patients)” on

page 21.

8. Datamed interface is

not working

The plug-in is not enabled. See “Configuring the CardioPerfect Workstation for non-Welch Allyn

devices” on page 23.

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